Last updated: 29/04/2025

At Lapland Escape Oy (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Who We Are

This website is operated by Lapland Escape Oy. For any privacy-related questions, you can contact us at [email protected]

2. What Data We Collect

We collect only the personal information necessary to deliver our services effectively and communicate with our customers. This includes:

  • Full name
  • Email address
  • Phone number
  • Booking and order information

We do not collect unnecessary or sensitive personal data.

3. How We Collect Your Data

Your data is collected when:

  • You fill out contact or booking forms on our website
  • You make a purchase or booking
  • You contact us via email or phone

4. Why We Collect Your Data

We collect and use your data to:

  • Provide and manage your bookings
  • Communicate with you about your reservation
  • Process payments securely
  • Improve our services through usage insights (analytics)

We do not use your data for automated decision-making or profiling.

5. Third-Party Services

We share limited necessary data with trusted third parties for business operations:

  • Google Analytics (website traffic analysis)
  • WooCommerce & Stripe (payment processing)
  • WordPress (website platform)

All third parties we work with are GDPR-compliant and process data in accordance with EU law.

6. Cookies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site usage, and personalize content and ads. Cookies are small files that are stored on your device when you visit our site. They help us remember your preferences, provide functionality such as login sessions, and improve the performance of our website.

Specifically, we use cookies for the following purposes:

  1. Essential Cookies: These cookies are necessary for the website to function properly, such as enabling you to log in and navigate the site.
  2. Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited. This data helps us improve the functionality and user experience.
  3. Functionality Cookies: These cookies allow the website to remember your preferences (such as language or region) and provide personalized features.
  4. Advertising Cookies: These cookies are used to deliver targeted ads based on your interests and browsing behavior.

You can manage cookie preferences or opt-out of certain cookies through your browser settings. For more detailed information, please refer to our Cookie Policy.

7. Legal Basis for Processing

Under GDPR, our legal basis for collecting and processing your data is:

  • Your consent
  • The need to fulfill a contract (e.g., bookings)
  • Our legitimate interests in running and improving our services

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)

To exercise any of these rights, email us at [email protected].

9. Data Storage & Retention

We store your data on EU-based secure servers. Your data is retained for a period of up to 3 years after your last interaction with us, or longer if required for legal or accounting purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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