Terms & Conditions

1. Company Information

Lapland Escape Oy is a tour operator based in Rovaniemi, Finland, offering outdoor experiences such as Northern Lights tours, husky rides, hiking, and other arctic adventures. Activities are delivered either directly by Lapland Escape Oy or through carefully selected partners.

2. Tour Categories and Applicable Terms

Lapland Escape Oy currently offers the following types of experiences:

• One Day Adventures (Single-Day Tours) – These are short experiences completed within one calendar day.
• Multi-Day Adventures (Package Tours) – These are pre-arranged tours spanning more than one day.
• Customized Packages (Customizable Package Tours) – These are tailored multi-day packages created in collaboration with the client.

3. Bookings

Bookings are made through our website or finalized via payment link. Once the payment is received, a confirmation email will be sent.

By booking with Lapland Escape Oy, you agree to the terms and conditions outlined herein.

4. Booking Modifications

• For single-day tours:
  • Special requests or schedule changes must be submitted at least 3 days before the departure date.
  • Rescheduling is allowed only once free of charge, and it must be done at least 3 days before departure date. Additional rescheduling will incur a fee of €50 per reservation.
• For package tours and customized packages:
  • Special requests must be made at least 30 days before the departure date.
  • Rescheduling is not allowed.

Lapland Escape Oy reserves the right to accept or deny any modification requests. The company has the final say in all decisions regarding the itinerary, schedule changes, special requests, or availability of services after the booking is confirmed.

5. Package Tours & Customized Packages

• The total amount must be paid before the offer expiration date. Failure to pay in time will void the offer and may result in a new quotation.
• Upon receipt of payment, the booking is considered confirmed.
• Scheduled departures may change due to weather or seasonal conditions.
• Itinerary customization is possible but only before booking confirmation.
• Two weeks before arrival, the clients will receive the vouchers for each tour.
• If changes to the itinerary are necessary after booking, they will be discussed with the client in advance.

6. Cancellation Policy

• Single-Day Tours: Free cancellation up to 3 days before the scheduled departure date.
• Package Tours & Customized Packages: A 100% cancellation fee applies after confirmation. No refund is issued.
• Force Majeure: Partial refunds may be considered in exceptional situations (e.g., natural disasters, documented medical emergencies). The company reserves the right to determine the refund amount based on the situation and incurred costs.
• No-Show: A 100% fee will be charged for no-shows.

Important: These are general cancellation terms. Specific cancellation policies may vary by tour. Please refer to the Cancellation Policy section on the individual tour page for details before booking.

7. Cancellations by the Company

Lapland Escape Oy reserves the right to reschedule or cancel a tour in case of:

• Insufficient group size
• Unsafe weather conditions
• Any other valid operational reason

If the tour is canceled by us, the customer will receive a full refund. If rescheduled, the customer may choose to accept the new date or cancel for a full refund.

8. Liability & Responsibility

• All guests participate in tours at their own risk.
• Guests are responsible for informing the company of any relevant health conditions and for arriving on time.
• Proper clothing suited for arctic conditions must be worn by the customer.
• Lapland Escape Oy and its partners are not liable for damages, injuries, or losses arising from accidents, weather, third-party delays, or force majeure events beyond reasonable control.
• Travel insurance is strongly recommended and should be arranged by the client before the start of the tour. While not mandatory, having insurance is the responsibility of the participant, and Lapland Escape Oy advises all clients to ensure adequate coverage for unexpected events, medical emergencies, and trip cancellations.

9. Media & Marketing Consent

During our tours, photos and videos may be taken for memories and promotional use (for example, on our website, social media channels, or other marketing materials).

By booking with Lapland Escape Oy, you acknowledge and agree that such media may include your image or likeness and may be used for marketing purposes without separate compensation.

If you do not wish to appear in any photos or videos, please inform your guide before or during the tour, and we will fully respect your request. You may also request the removal of any published photos or videos featuring you at any time by contacting us at [email protected].

10. Final Notes

By booking any experience with Lapland Escape Oy, you agree to these Terms & Conditions. These terms are subject to change, and the most updated version will always be available on our website.